MGT317 Conflict Resolution Tools for the Business World

[3–0, 3 cr.]

This course provides an overview of the skills and tools needed to understand different types of conflicts in a business setting. It also provides students with information on how to analyze such conflicts and review techniques used for effective intervention in such conflicts. Real life examples are used to illustrate such conflicts and the processes that have helped achieve conflict resolution or transformation. Furthermore, leadership role and cultural influences are reviewed in addition to conflict resolutions skills such as facilitation, negotiation and mediation techniques.