HCM814O Service Operations Management

[3–0, 3 cr.]

This course addresses the design and management of effective and efficient systems for the proper conveyance of services. In contrast to traditional operations and production management in manufacturing, services are co-created through interaction between both the customer and the service provider. This course will give students the tools to design service systems that obey standard principles in layout, queuing, inventory, and quality against the backdrop of human interactions in healthcare.