OPM880A Business Process Improvement

[3–0, 3 cr.]

Driven by the competitive global economy, organizations around the world started adopting “business process” as a tool to improve their market position.  The process improvement tools utilized by those organizations are comprehensive.  They focus on quality, productivity, and cost.  The business process improvement tools include all sort of organizations for example: manufacturing and assembly, fast-food restaurants, patient treatment in hospitals, loan processing in banks, customer calls processing in call centers, airport scheduling, and others.

Currently, organizations focus on employing managers with a “cross-functional business process perspective”. 

The key objective of this course is to learn and apply the concepts and techniques of business process analysis and improvements.  The students will learn how to utilize some of the Lean and Six Sigma tools in order to analyze and improve processes which will directly impact quality, productivity, and cost.