BDA403 NLP & Conversational AI in Business

[3–0, 3 cr.]

This course introduces natural language processing (NLP) and conversational AI technologies and their applications in business contexts. It focuses on how organizations use AI to analyze text and speech for purposes such as customer service automation, sentiment analysis, market intelligence, and document processing. The course emphasizes practical business use cases, managerial decision-making, and ethical considerations related to deploying conversational AI solutions, without requiring advanced programming skills.

Pre-requisites: BDA214 AI for Business