Academic Catalog 2022–2023

jump to navigation


HOM215 Front Office Operations

[1–0, 1 cr.]

Front Office Operations offers students the opportunity to acquire necessary knowledge and skills to provide the front desk services. Emphasis is placed on the interrelated elements of front desk operations. Topics include communications and human relations, front office operations, reservation systems and procedures, determining room availability and rates, registration procedures, cashier and billing procedures, and night audit procedures.